Frequently Asked Questions

Orders Plus is a 100% Australian-owned SaaS platform designed to streamline the hospitality industry. It combines restaurant operation system, supplier portal, digital menu boards, rostering, procurement, and CRM into one system.

Our platform is built for restaurants, cafés, quick-service outlets, and food wholesalers who need a modern, integrated system that goes beyond traditional POS solutions.

We're one of the most complete ERP systems in the Australian hospitality sector — second only to the biggest platform in the same regard in scale, but uniquely tailored for hospitality and wholesale operations.

We currently offer:

• For Restaurant Operation
  • MenuPlus (QR Menu - Instant Table Ordering, Roster Module - Staff Management & Scheduling, Booking Engine, Diner's Wallet - Intelligent Loyalty Program)
  • MenuPOS (A Hybrid Restaurant POS)
  • OrdersPAY (Online & Credit Card payment)
  • Kitchen Display System (Order Display for Kitchen, Bar and Coffee Station)
  • Group Restaurant Admin Console (for Multiple Outlets & Franchise Operation Only)
  • Digital Menu Boards & Showcasing (Digital Menu Display - for QSR, Elegant Menu Showcasing - for Fine Dining Restaurants, Restaurant Websites)
• For Kitchen Brigades
  • Roster Module - Staff Management & Scheduling
  • Manage Production Sections
  • Manage Daily Work Tasks - Prep-list
  • Manage Suppliers - Capable of Setting and Managing Multiple Suppliers in the System
  • Manage Daily Procurments - Manage the Section Orders List and the Combined Order
  • Orders and Delivery Tracking - Delivery, Issues Report, Invoices and Payments
• Supplier Portal (Sales CRM)
  • Staff Management (with complete access control for individual teams and roles)
  • Intelligent Sales CRM (with a seamless, best-in-class mobile utility)
    • Monitor sales performance KPIs in real time, with daily and weekly insights
    • Intelligent Lead Generation
    • Customisable sales pipeline management
    • Capable of account-based pricing and discount offers
    • Real-time order notification and tracking
    • Real-time delivery and issues report with pushed notifications
    • In-platform messaging (integrated chat channel with buyers)
  • Roster Module (support multiple teams and work groups)
  • OMS – Order Management System
    • Real-time notification of in-bound orders
    • Customisable order allocation to multiple packing stations and prep-kitchens
    • Intelligent package labelling and scanning
    • Real-time delivery and issues report with pushed notifications
    • Comprehensive order management: pre-orders, repeats, and delivery adjustments
  • Warehouse Module
    • Manage Packing Stations
    • Manage Loading Areas
    • Delivery Dispatching and Routing Control
    • Driver Portal (with a seamless, best-in-class mobile utility)
    • Capable of integration with any inventory system
  • Accounting Module
    • Manage Invoice
    • Automatic invoice adjustment for variable goods and quantities
    • Capable of integration with major accounting software
• Integrated Payments
  • Stripe
  • Nuvei
  • Apple Pay
  • Google Pay

Yes. Most of the modules can be subscribed to individually or bundled as part of a tailored package for your business.

Absolutely. Orders Plus can integrate with most third-party business platforms via our API.

Pricing is subscription-based per module. Full details are available on our Products & Subscriptions page.

Yes. Since our QR Menu is free for restaurant operators, all orders incur a small order fee (between $0.15 and $0.25 per order), plus a payment gateway fee if you are using our OrdersPAY payment gateway.

Yes. For multi-location groups, wholesalers, or franchises, we provide tailored enterprise pricing. Contact us to discuss.

Basic setup usually takes between 7 working days and 2 weeks, depending on the number of modules subscribed to and variations of the onboarding process. Excluding any integrations required.

Yes. We provide onboarding, ongoing training, and 7-day support for all users.

Our support team and system are based in Australia.

Yes. It's fully cloud-based so that you can access it anywhere with an internet connection.

We use enterprise-grade encryption, regular backups, and comply with Australian Consumer Law requirements.

Yes. You retain ownership of your data and can export it at any time.

Visit our Products & Subscriptions page, select your modules, and complete the vendor sign-up form.

Yes. We offer demo accounts and trial periods. Contact us to request access.

You can reach us via our website contact form or email sales@ordersplus.com.au.